After-hours callers
Capture callers who reach you at night, weekends, or early morning before your staff is online.
AI receptionist for small businesses
GreetingHero gives solo operators and small teams AI employees that answer calls, qualify callers, capture leads, create appointment requests, send follow-ups, and escalate urgent calls.
Built for owners who cannot afford missed calls, slow callbacks, empty voicemail, or another unmanaged inbox.
Caller: Hi, I called earlier and could not reach anyone.
GreetingHero: I can help. Are you calling about sales, support, billing, or scheduling?
Caller: I need pricing and an appointment for tomorrow.
GreetingHero: I will capture your details, create the request, and route it to the team.
Why it matters
Small teams miss calls during appointments, while driving, after hours, during lunch, and when the owner is already on another call. GreetingHero turns those gaps into structured follow-up instead of silence.
Capture callers who reach you at night, weekends, or early morning before your staff is online.
Answer when the front desk is helping another customer, taking payments, or handling paperwork.
Identify caller intent, urgency, and service need before the prospect moves on to another provider.
AI employees
A one-person business does not need another dashboard. It needs reliable AI employees that do defined jobs with clear rules.
Receptionist agent: answers calls, identifies caller intent, and chooses the next step.
Sales intake agent: qualifies prospects, captures buying urgency, and creates lead records.
Support triage agent: documents issues and escalates urgent blockers.
Scheduling agent: collects preferred times, service need, and callback windows.
Billing intake agent: captures billing questions without exposing sensitive systems.
Follow-up agent: sends confirmations, summaries, and callback reminders.
What it does
GreetingHero is designed to answer, qualify, document, and route calls with the same business rules you would give a trained employee.
Uses your greeting, business hours, tone, services, and escalation rules to guide the conversation.
Stores caller name, phone, email, reason, urgency, transcript, summary, outcome, and next step.
Requests allowlisted tools for leads, appointment requests, transfers, summaries, and follow-up messages.
How it works
Use cases
Healthcare and home care: intake calls, referral questions, scheduling requests, and urgent escalations.
Professional services: consultations, quotes, billing questions, and after-hours lead capture.
Local services: estimates, availability, service-area checks, and callback requests.
Multi-location teams: consistent answering rules across locations while keeping escalation paths clear.
What the owner gets
Every answered call becomes a clear record your team can review, prioritize, and follow up on.
A plain-language recap of who called, why they called, what they need, and what happened next.
Structured lead records with urgency, status, source call, and the caller's requested next step.
Urgent or high-value callers can be flagged for owner/team follow-up instead of being buried in voicemail.
Commercial product direction
GreetingHero should help a one-person operator look staffed, respond faster, and capture every opportunity without manual babysitting.
Built to be swappable
RealtimeAIProvider -> OpenAI now, future provider later.
TelephonyProvider -> Telnyx now, future carrier later.
ToolEngine -> only allowlisted business actions.
Conversation data -> stored in GreetingHero tables.